| You will need to create a script in Symposium and then point the CDN to that application. The script will be the thing that tells your callers what to do. Here is a script that we use for what you are describing.
EVENT HANDLER
EVENT CALL ON HOLD: GIVE MUSIC withTheMusic_rt
END HANDLER
QUEUE TO SKILLSET < this is were you add your skillset name >
WAIT 60
GIVE RAN < this is were you would add your comfort message>
OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT <this is were you give the customer the option to press 1 to leave a message >
COLLECT 1 DIGITS INTO hold_choice_cv
END VOICE SESSION
IF hold_choice_cv = 1 THEN
ROUTE CALL <this is were you send the caller, to a mailbox >
END IF
GIVE MUSIC withTheMusic_rt
WAIT 60
Route Call <this is were you send the caller after 60 seconds. Send to a mailbox. >
DISCONECT __________________
Thankful for everything...at least today. |