 Created CDN, now what?
I created a CDN yesterday in my switch. I added it in Symposium and was able to aquire it successfully. Now I need to do the following:
1. I need to create call treatement in Symposium but I'm not sure what settings to give it. I have other treatments set up in here
and I'd like to give it the same settings as the others but am unsure how to see the other settings on other treatments.
2. I need to set up this CDN so that when a caller calls in, they are played a greeting. After the greeting, they will sit on hold on the queue for 1 minute. After 1 minute, they should be played a comfort message. This comfort message should give them an option to press 1 to leave a message for someone or to continue to hold. After they've sat on hold for another minute (total hold time now is 2 minutes) I want it to play another message stating we can't answer their call and that they are being transfered to voicemail. I've got all my settings done in CallPilot for this already but am unsure of what to do in Symposium. Also, I'm pretty sure I'll have to do something in CallPilot Application Builder as well. Maybe I should post this part of my problem in another topic for that.
If you could help me I'd really appreciate it!
Thanks!!! |