I have an Octel in Isreal off of a Meridan Opt. 11. We have an issues that we are unable to reply to messages from internal calls. (press 8 to reply).
These calls are from desk to desk and on forward no answer or hunt to voicemail situation. The PBX integration between the Octel and Nortel PBX is working as messages go to the right mailbox for the users. I have look over the programing for both the PBX and Octel and per Octels D- MID integration everything is correct.
What the users hear from the Octel when trying to reply to the message is
"
Sorry, you can't use the system to reply to a non subscriber", but these calls are internal not external. Has anyone ever had this issues or have any dieas on how to fix this?? Thank you in advance, mike