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Thread: Transfers on CTX100
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Old 07-21-2006, 05:04 PM   #2 (permalink)
Bygcland
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Quote:
Originally Posted by ditare
I have an issue where calls tranferred from trunk lines are not being released to the provider. After 5 minutes a tone is heard and the calls disconnect some 30 seconds later. The company that set the system up after I installed it pleaded ignorance initially and sent me to the provider. They tested and show the calls remaining in the switch even though they don't show in the appearance lines inside. I cannot locate any setting which dictates the calls drop in 5 minutes nor do I know how to 'hand off' the lines to the provider.

Any assistance would be helpful. Thanks in advance.

you said the calls transfered from trunks are not being release to the provider... what do you actually mean with this. Do you mean that the system is not seeing the disconnect sequence from the Toshiba when someone hangs up a call?
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