itidiot2

Hi All,

First of, i would like to say Hi to everyone and hope you can help me.

I have just installed a new Voicemail system ....Oak Telecom VoxBox Lite and its becoming a pain in the kneck.

I have setup the phones/desk sets to Call forward Busy to the Voicemail extension. This is working correctly. However when a user calls the DDi or extension and the phone is busy or no answer the call goes to the automated attendant and not the mailbox. So no one can leave a message.

I believe this is due to the wrong DTMF Codes sent from the Toshiba PBX to the Voicemail VoxBox.


The voice mail is programmed with the following DTMF Codes:

Code Received from PBX Operation
======================================
1TTT Leave Meassage
2TTT Retreive Messages

Any ideas, Please, Please Help

P.S. Im a IT Guy and Not a Telecoms Enginer so my knowledge of PBX's is
no, nope, nada, nothing, nitch, squat

Cheers