| Wallboards
Are you by any chance, recording these agents calls? and if so, what type of D/A converters are you using? Dees makes a D/A converter that also has dry contacts that you could use to switch the audio back and forth on the headset. Not a pretty solution, but it would work, with a little hardware, and some time. Let me know if you have that type of equipment in place, and i'll tell you how to wire it up.
Jim |