| Wrong Topic, Wrong Place, But I'm a Telecom guy with a Car A
Mr61- As Mrmike and Sampi stated the priority is set by the agent login. However, I believe the login goes Anget ID# SUPV. ID# Queue#pri#Queue#pri#etc###.
You can have one or both or all pri 1's or set the pri. as 1-2-3 after each queue.
This is agent Queue Priority.
You can set specific phone Pri. in the TN. (Not the same as agent priority)
When the phone Pri is set to 1 and other are 2, then the agent phone with PRI 1 will
take more calls that PRI 2 phone. Even when the agents are logged in the same identical way. ( We use this mostly with FAX machines)
Agent PRIORITY, does not mean they will take more calls, only that they will first take
calls from the PRIORITY 1 Queue.
LUCK!
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