| Please HELP!!!!
When MQA is allowed, the login works as mrmike said, and the priority is set by the agent when logging in.
Another way to put priority in agents is set the PRI in each TN, but i donīt know if the PRI works with MQA allowed.
"The agent with the lowest number assigned has the
highest priority and is the first ACD agent to receive
calls. (Where Priority 1 has the highest priority level).
PRI is prompted with Automatic Call Distribution,
Priority Agent (PAGT) package 116 and CLS = AGN or
SPV." |