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Old 03-25-2003, 04:44 PM   #2 (permalink)
mrmike
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Phone line to external paging system?
Priorities are entered when logging in

I think it is

agent id#queue#priority#queue#priority#,,, #

You may have to change a prompt in the ADS block and you may want your vendor to do this. The call center may have to login differently after you change it.
Perform this procedure afetr hours. You should try to make changes to the ADS block during low or no traffic periods.

[Edited on 25/3/2003 by mrmike]

[Edited on 25/3/2003 by mrmike]
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