| Rotary call presentation is you, me, and bob in the hunt group. 1st call rings you (only), 2nd call rings me, 3rd call rings bob, 4th call rings you ... and so on. Sequential always starts call distribution on the first member of the hunt group, then as multiple calls come in they go down the list. When there is a break in the calls, New calls always start back at the first member of the hunt group, whereas rotary goes through the list, one to the next, over and over.
Where a call goes once the caller is in the mailbox depends on a couple of things, There is a default system operator (attendant under Feature 982). This is 21 or 221 or 2221 or DN of first port on system, by default. Within an individual mailbox, there is a setting called "Target Attendant". Navigating to the Target Attendant within a mailbox varies slightly, depending on your Voicemail (flash, N*, BCM), just go into mailbox admin and listen to the voice prompts. The Target Attendant will overide the system operator, when the caller presses "0", within the mailbox, on a per mailbox basis. |