Quote:
| Originally Posted by johnfromarrow Along the same lines, I was wondering how best to get the calls into a VM from within a huntgroup? We have a similar situation. 'Sales' from our CCR tree menu goes to a hunt group set to broadcast and includes three extensions. After about 30 seconds of ringing all three extensions, the call returns to the CCR tree message when not answered. I would like it to go to a specific VM. In broadcast mode, I assume I would need to set the extension within the hunt group to send the call to VM if unanswered after so long then? Also, If I want to send other calls to VM from hunt groups that are rotarty or sequential, is there a difference? Finally...We are having trouble with call trasfers comming back out of VM. All VM greeting messages include 'if this is an emergency....press 0 to reach the attendent' but upon pressing 0, callers get 'The operater is unavailable'. I bet I am missing a setting somewhere, but don't know where to look. Thanks for any help!  |
I have not touched a Norstar in two years, but I believe that in hunt group programming there is an option to send the call to a DN that you set. That 30 second timer triggers this for any mode. You can add a phone to act as that mail box so that the light comes on. Forward that phone to VM manually so that it doesn't ring. Or you can set the DN to be the VM DN and that would default to the General Deliverly Box(If that works for you). The "0" for the operator is setup in phone programming somewhere under Configuration. You can make any single DN be the "0" set.