| music on hold config MIS rls 4.0
A friend of mine is setting up an MICS (Software version 4.0 ) in a trailer for their emergency response team.
He has managed to hook the music up to the right pair and can get background music on the sets. Problem is the music on hold does not work (tone either). This tells me that the music is coming into the system but for some reason it is not being accessed by the hold routine.
Here are some details and what he has set right now:
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Music is on 17th Pair
Background Music works.
On hold choices are None, Tone, Music. I have selected Music.
Music on Hold Feature is set to Y (Other choice is N)
Even when I select Tone, there is no Tone while on hold. From internal line or calling from Cell phone.
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any ideas? |