Along the same lines, I was wondering how best to get the calls into a VM from within a huntgroup?
We have a similar situation. 'Sales' from our CCR tree menu goes to a hunt group set to broadcast and includes three extensions. After about 30 seconds of ringing all three extensions, the call returns to the CCR tree message when not answered.
I would like it to go to a specific VM.
In broadcast mode, I assume I would need to set the extension within the hunt group to send the call to VM if unanswered after so long then?
Also, If I want to send other calls to VM from hunt groups that are rotarty or sequential, is there a difference?
Finally...We are having trouble with call trasfers comming back out of VM. All VM greeting messages include 'if this is an emergency....press 0 to reach the attendent' but upon pressing 0, callers get 'The operater is unavailable'. I bet I am missing a setting somewhere, but don't know where to look.
Thanks for any help!
