Quote:
| Originally Posted by BleuTango Short Version:
In Terminals&Sets > ... Button Programming, I can't assign F986 to a button. Am I missing something?
Long Version:
I have 3 lines assigned to a hunt group (broadcast), with various extensions as members. If a call is answered and needs to be sent to someone else, they can park & page, or transfer to the extension. If the call isn't answered, it rings back.
1. Is there a way to have the call, if not answered, go to voicemail?
2. Is there any way to transfer a call to an extension's voicemail and assign this to a button?
Many thanks - you guys are the best!
Bryan |
You can program the button directly by pressing F*3 press the button that you want to program, then F986. You can have the transfered call go to voice mail if not answered after X amount of rings and if busy under terminals and sets (use F985 to determin the VM number). Watch the setting called transfer call back. If thats set to 3 rings and VM is set to 4, then the calls will bounce back before they get to 4 and follow that setting to VM!
JJGable