Quote:
| Originally Posted by Tammie The boss doesnt understand why he should have to buy new phones just for another button that he sees no real use for. |
MSB has real use in ACD set up. It is used for correct way of logging out as very common example for it. The agent needs to go home and be logged out.
I think in the keys provided, i would like to comment (1) why you need CFW wherein we know an agent should always be an agent, to receive calls (2) why two SCR keys, mostly agents much needed to receive calls for call center transactions, and not spending all his time on all SCR keys and make calls. And if you need people to do follow ups, it should be done by other departments, such as back-office or after-sales support.