| cdr logging
Good morning. I have a BCM 4.0, and I am trying to get the cdr portion running but not having much luck. Has anyone had any luck getting this configured? It seems pretty straight forward. In the CDR pull client, I get the information set up as far as the address of the server, etc; but when I pull up the cdr client, I plug in the bcm's ip address and click set server and start, then an error message stating that it was "unable to create connection point object: Access denied". Any thoughts? The whole reason I wanted to try and retrieve this information is that we had an emergency and one of our offices, and we were trying to see if we could capture where the call came from. We have a pri running into the building, so it either came in as a DID, through the 800 # (which that company was able to pull all records of incoming calls) or through the main switchboard. When I called our lec, they said there was nothing they could do unless we open a harrassment ticket from this point forward, and were willing to prosecute if the individual was found.
At any rate, I am not very familiar with PRI information, but it was told to me that the d-channel usually records all this info in a true pbx environment. On the BCM, with this cdr utility, from the documentation that I do have, states that if I loaded this utility on my pc I should be able to pull what logging information the bcm currently has, if any. I think the log is set to 400 mb, then will overwrite when the log is full.
I know there are true call accounting programs that I can buy for this, but if there is some kind of default logging the bcm does, that may be enough. Thanks in advance for any insight!
Angler |