hsantos

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MS01 will have only a message if there is a major issue occuring with that cie
example: If there an outage We will record a message informing everyone
if not we want to record "silence" since silence cannot be recorded we record a
fish kiss. Fish kiss sounds like "smack"

So if you call in... it goes to VSDN then MM sends to MS01, you hear "smack" then
the main menu is played in MS02

If there is a message recorded in MS01.... it will be:
VSDN then MS01 "There is a outage on server Blablabla" then MS 02 "main menu"

Fastpath is the main option menu that I setup in MS02
So even if the Special Outage message is played... The customer can select the option
while listening to the outage message.....

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Helder
Montreal, QC