reggie

Changing OPT in RDR_DATA from CFO to CFF didn't fix the problem. But I found some good info in the post "Meridian Crash Course Programming Guide" by Java Bob. I learned something about printing route numbers and found the prefix used in the NCFW. The RCLS=EXT so maybe I'm headed in the proper direction (I hope!).

For the time being I've created a second ACDN that will forward to the same number for Internal callers as the other ACDN does for External callers.

If anyone has other ideas I would be only to happy to hear them.

John_In_Dakota asked for the ACD info. I replaced the NCFW acutal number with x's if that's ok.

REQ PRT
TYPE ACD
CUST 0
ACDN 6730
TYPE ACD
CUST 0
ACDN 6730
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW xxxxxxxxxxxx
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 0

Thanks again,

reggie