reggie

Hi all,

I am new to PBXInfo, to this forum, and to Nortel Meridian Systems in general. My education so far has been searching books and now reading threads. Anyway, my problem is this...

I have an ACDN which is currently used to transfer callers to an external number. The ACD was set up before I came here and the NCFW is set to call the external number. The number is preceded by 3 digits that must be an access code of some type. If I remove those 3 digits and replace with a 9 the outside caller gets a fast busy. However, any extension on the PBX will be connected to the external number when they dial the ACDN. BUT, if I remove the 9 and put back the 3 digits the situation is reversed. The outside caller is redirected to the external number but any extension on the PBX gets a fast busy.

I would like to fix this so that any external or internal caller will be redirected to this number and no one receives a fast busy signal.

Any help would be greatly appreciated.

Thanks much,

reggie