| The boss wants calls to hunt in order. The first group member is our Network Admin. who gets most of the calls anyway. Second on the list is myself and third is our IT director. His main concern is that users reach a warm body if possible.
It sounds like setting up a group mailbox is what we need. I have manuals for the NEAX 2000 but nothing for NEAX Mail. I have used MOC programming for a few things, downloading PS info. for portables, blocking 809 area code, changing the color of the message indicator lights. It takes a little while but I can muddle through it.
Not sure if it makes any difference, but the pilot number is currently set up as a virtual extension. |