| With most NEC/ActiveVoice Voicemails, there is a way to make a group mailbox. You can also set these mailboxes to send out MWI's to all the phones, but the message is first come first serve (will extinguish the other MWI's in the group); or you can send the messages to each users box; wouldn't suggest it with Tech support, customer might get pissy with three calls to troubleshoot the same issue.
you can build a T-Box for the auto attendant greeting to the IT department
I think in your case an internal UCD would work better than a Hunt Group. In a Hunt Group it always follows the hunting (i.e. say ext 100 is the pilot, 101 is the first hunting station, 102 the second, and 103 is the third; if someone dials 100 it will always hunt to extension 101, then on to the other extensions, if 101 is busy; that means that extension 101 could get 100 tech support calls in a day and 103 may only get one call a day).
If you build a UCD the calls will be evenly spread out over the three extensions that you are building. Downside to a UCD is that it will follow the extensions forwarding to their personal voicemail box for their prime line, that means if you add their primeline boxes to the group, then you will have to build them virtual extensions and virtual mailboxes for their personal use.
How familiar are you with programming, do you have any manuals?
Last edited by jhenke; 04-24-2006 at 04:25 PM. |