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| Originally Posted by HCJes Gogo is right. This sounds like corruption or an upgrade gone bad (data did not transfer sucessfully). You may need to do a system startup and reset the programming template. Make sure you document everything first.
Just curious... what happens when you press intercom and then dial 301. Do you get prompted to log into the voicemail system? |
I get a busy tone and the lcd on my phone says "Not In Service"
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| what happens when your press intercom and then dial 302? Same thing... anything different? |
Exact same thing: busy tone and "Not in Service" displayed on phone. (Remember that now the VM DN is 285.)
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| Do you have two station wires between your voicemail and the KSU or one? Each set will have a DN. |
The Apps Mod II is connected to the KSU via a fiber optic cable to a 6 port combo card. The Apps mod has 16 ports total, 12 for voicemail and 4 for a Minuet ACD call center used by out tech support department.
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| What happen when you go into system programming, Terminal/Sets, enter 301 and 302. Does it tell you that they are both voicemail systems or does it state unknown set... |
When I go into programming, it shows 301 and 302 as normal extensions, meaning that all Line Access menus, Capabilities menus, etc. are accessible. This is also true for extension 285, which is the current VM DN.
I will definately print up a programming record and record all system program before I perform startup. If this is a problem with a bad software upgrade, shouldn't I have the vendor re-perform the upgrade, or should I assume that the new software cartridge that came with the new KSU should have uncorrupted software?
Is there any way to run a checksum on the MICS 7.0?
lgherb