| When I worked at a collections call center, we had daily excel spreadsheets that logged up time, down time, and reasons why items were down.
It had a listing on the left for equipt. and dates at top of spreadsheet. Every date had to be acknowledged by your intials and a filler color (typical green is good, yellow-was an issue but was resolved before production, red is bad) At the bottom of the spreadsheet, if there was a red or yellow, a brief description of the problem was listed. |