Good afternoon. I have a small norstar phone system with three lines and two phones. Currently I have it programmed for all three lines to be on each phone. I want to upgrade the software and install voicemail. I need the option that during business hours, if no on can get to the phone before 4 rings, it puts the call into a cue with music on hold, and then rings back after, say, 30 seconds.
What I was quoted was upgrading the software to cics 6.1, and installing call pilot 100 (4x10 w/ call center acd cue). Is this really all I will need, and is it pretty user friendly to program this?
Also, (even though this is probably a taboo question in a nortel forum!) if anyone has an alternative phone system suggestion that would fit these requirements, that would be great!
Of course thanks you for your help in advance.
PBXInfo is by far the best site I have ever visited!!
