The Meridian PBX's x11 software divides information into Overlays or Loader Programs ("loads" for short).
Each Load has a specific function for example.
LD 20 is where you can print information about telephones on the system.
The loads range from LD 01 - LD 143.
If you see any prompts that I don't mention just "enter" past them.
ALWAY LOOK UP ERROR MESSAGES!!!! Error messages indicate to you what you are doing incorrectly, ignoring them can lead to hours of fustration. To look up a Error message you have a couple of options depending on the Software Release of you PBX.
1. You can look up an error message while in a load working. Hold down the Shift Key and press 1. This will bring you to the > prompt. Then Type in: ERR "the error message here".
I.e. If I got an Error while Printing a new phone:
REQ: PRT
TYPE: FNB
SCH0001
TYPE: | (here is where I would hold down the Shift key and press "1") Then Type:
>ERR SCH001
This is what should display on the screeen:
SCH001: Invalid Input type for Designated Prompt. USE: TNB, DNB, Or Phone Type.....
This is just an example.
2. If you are using Optivity there is a feature on there that looks up Error message for you. It is in the System Terminal:It looks like "!?" it will read you the last error message.
Overview What I am going to show you should work in a Meridian PBX's with Release 19 and above. We will be using the Following Loads or (Loaders) programs
LD 10 - Creating and editing Analog phones.
LD 11 - Creating and editing Digital phones.
LD 18 - Speed Call Lists- How to set them up.
LD 20 - Moves, Adds, and Changes, Most of the common programming will be done here.(in Release 19 and above LDs 10,11,and 32 are accessible through LD 20.)
LD 23 - Programming ACD's , Here we will program Telephone number that will ring directly to Voicemail without using TN's.
LD 32 - Stating, Enabling and Disabling Telephones
LD 43 - Backing up the PBX
LD 95 - Name Changes, This is where we add, delete, or change the Display Names for any numbers we program.
The Meridian Programming Language is a series of Prompts and Responses. The system will usually prompt you for what it needs and will wait for your response. Here are some typical prompts the system asks for:
REQ: The Request prompt, Requests information. The system is waiting for your command. valid responses are different for each load. i.e.:
(LD 20) Valid commands are: -PRT -DISU -NEW -ENLU -CHG -OUT -STAT -COPY...
*DataHeads please note: BackSpace does not work if you mess up in this programming.
Please refer to below: (Shift
a.k.a. (the Star key) is used when you make a mistake see below:
* Allows you to reenter information at that specific prompt
** Takes you back to the beginning of the Load.
**** Takes you out of a load or type "END"
TYPE: This is the type of item you want change.
i.e. Valid inputs are:
Phone Types-- 2616, 2008, 2006, 2317, 2112,3902, 3903, 3904, 3905...
TNB- Terminal Number (port number on the switch) i.e. 12 00 01 00 - 12=Loop 00=Shelf 01=Card 00=Unit
*Please note: Enter "spaces" between the numbers: Not 12010!(its not a zip code!)
DNB- Directory Number (a.k.a. Phone extension)i.e.- x6500
CUST: Customer number (almost always "0" unless you have more then one customer set up)
Short Cuts 1. Short Cut's For Option 11c's: When entering the "TN" information you don't have to insert all the 0's. i.e. 09 00 00 02 would only be 9 2.
2.
Logging in: Be carful not to log in more than 3 time incorrectly,
If you see OVL400 this means you are locked out. The default Lock out time is 45 minutes.
You should see this when youpressreturn:">" or "OVL000"
Then press: Return
then type "LOGI"
Then you should see "PASS"
Type: "your password"
How to Program a Speed Call List Step 1) LD 18
Step 2) REQ: NEW
Step 3) TYPE: SCL
Step 4) LSNO: (0-8190) Pick an unused number for Speed Call List
Step 5) TOLS: (skip this) To list (new speed call list number)
Step 6) NCOS: (0)-99 – 0 is the default. *Speed calls override the telephones NCOS* You should change to match the telephone's NCOS
Step 7) DNSZ: 4-(16)-31 – This is the maximum amount of Digits allowed for each Speed call list.
Step
SIZE: 1-1000 - Maximum Telephone #’s allowed per List
Step 9) WRT (YES) NO – This tells the PBX to back it up in the “Data Store”
Step 10) STOR xxx yyy…y - xxx- the position in the list
Yyy-yyyy is the telephone number-*Remember to program a “9” if you use it to dial out with. Ex. 01 9,1-800-555-1212
Step 11) WRT (YES) NO - This tells the PBX to back it up in the “Data Store”
Creating Intercom Groups Basically Dial Intercom Groups are an internal paging system for the Meridian PBX System.
There are two ways you can set up these groups:
R- Which means Ring.
If you dial someones 2-digit intercom number it will
wait until it is answered before you will be able to talk.
V- Which means Voice
This will ring once then automatically pick up so you can talk or listen.
It will only ring continuously if the person is on the phone.
To Create Intercom Groups, first print your existing groups.
STEP 1)LD 20
STEP 2)REQ: PRT
STEP 3)TYPE: DIG
STEP 4)CUST: 0
then "Enter" through.
This will give you the list of groups already programmed.
To create a new Intercom Group, just create an Intercom Key on the phones
that you want to be in the same Intercom group.
Adding an Intercom key: This example is on a M2616 Telephone
STEP 1) REQ: CHG<
STEP 2) TYPE: 2616
STEP 3) TN: xx-xx-xx-xx
STEP 4) ECHG:YES
STEP 5) ITEM: KEY 8 DIG 1 10 V
This is the 8th key on a persons phone.
The Dial INTERCOM Group "1"
The persons personal group number "10"
V= Voice...
You need to program this on at least 2 phones with the same Intercom Group numbers
but with different Personal Numbers i.e. 10 and 11.
To use the feature;
Person 10 would press his Intercom Key (key
and dial "11" and
if the other person "11" is off the phone it would ring once then automatically pick up
Then you can just speak to them without them having to press anything.
You must assign everyone you want to be able to talk to on the same Group number.
i.e. Group 1 members can only talk to other group 1 members…so on and so forth
Setting Time and Date To set the time and date of your system you program in load 2:
Step 1) LD 02
Step 2) STAD "Day Month Year Hour Minute Second"
i.e. STAD "24 11 1976 15 41 49" =
November 24th 1976 3:41pm 49 seconds"
To test it... Type: "TTAD" - (this tests time and date)
Printing a Phone LD 20
REQ:PRT
TYPE:
DNB CUST: 0
DN: i.e. 5555
Then press "Enter" until it begins to auto scroll. This will give you the Phone "Type" i.e. 2616 and the TN i.e. "12 00 05 00"
Then type: REQ:PRT
TYPE: (Phone type)or ("
TNB ")
Valid phone types
2xxx -You may enter: 2000,2003,2006,2008,2009,2016,2018,2112,2216,2317, or 2616
3xxx -For Taurus sets (Release 24 Later)
3901,3902,3903,3904, or 3905
i2002, i2004, i2050
TN: This is where you put the TN info you printed above.
example:"12 00 05 00"
Then "enter through"
Looking up Error Messages To look up error message(This may not work for all Release software):
Step 1) Log In
Step 2) Type (4 stars - "Shift 8") " **** "
Step 3) Type "Shift and the "1" Key
Step 4) Type "ERR then "space" the "error message"
Ex.
SCH0600
(Shift) "1"
ERR SCH0600 (enter)
SCH0600
Moves/Adds/Changes Moving a Telephone (*NEVER MOVE AN ACD SET! Corruption can occur)
To move a Telephones between exsiting location:
LD 10 for Analog
LD 11 for Digital
LD 20 (for Rls 19 and above)
REQ: MOV
TYPE: (Phone Type)
TN: (Terminal Number)
TOTN: (To new TN Number)
Then Enter Through...
Here is an Example:
Thelma X5000 TN 12 0 0 0 TYPE: 2008
Louise X5001 TN 12 0 0 1 TYPE: 2616
Find and empty Digital Tn that is not programmed
(i.e.12 0 0 10)
Then
In LD 20 do a:
REQ: MOV
TYPE: 2616
TN: 12 0 0 1
TOTN: 12 0 0 10
then Enter through.. Now Louise is in limbo right now..then do a
REQ: MOV
TYPE: 2008
TN: 12 0 0 0
TOTN: 12 0 0 1
Then Enter Through... now Thelma is moved to where Louise was... Then do
REQ: MOV
TYPE: 2616
TN: 12 0 0 10
TOTN: 12 0 0 0
Then Enter Through..
You now Successfully Swapped Thelma and Louise's places without having to change any wiring. Now just swap their Physical telephones places
Deleting a telephone
In LD 20 Do a:
REQ: OUT
TYPE: (Type of phone you are outing: I.e. 2616)
TN: (The TN of the phone you are outing i.e 12 0 0 1)
Then Return Through.
Enabling a phone
To Enable a phone, at the REQ prompt in LD 20 or 32 type ENLU then the TN of the phone.
LD 20
REQ: ENLU "TN" (i.e. ENLU 12 00 05 00)
Disabling a phone
To Disable a phone at the REQ prompt type DISU then the TN of the phone.
REQ: DISU "TN" i.e. DISU 12 00 05 00
Changing the Display Name To change a name alway out the old name then insert the new name.
LD 95
REQ: OUT
TYPE: NAME
CUST:"0"
DN: 5555
Return through to the "REQ" prompt.
Then add the new name:
REQ: NEW
TYPE: NAME
CUST:"0"
DN: "The extension" i.e. 5555
NAME: "The name" i.e. BOB JONES
You can add more names at the next "DN" prompt
Building an ACD Mailbox: The purpose of this is to create a Telepone number that rings directly to Voicemail. There are a few other ways you can do this as well. 1. Using Default Call Forwarding, Phantom Numbers, Program on a,
Voicemail Phone, or a phone forwarded to voicemail.
To Create a ACD Voicemail Box:
Step 1) LD 23
Step 2) REQ: NEW
Step 3) TYPE: ACD
Step 4) CUST: 0
Step 5) ACDN
Enter the mailbox number or DID #)
Step 6) MAXP: 1
Step 7) NCFW: (Voicemail number)Or the number you want this acd to forward to
Step
Then "Enter" Through
You have just created an ACD Mailbox in the pbx. When ever anyone calls this number it will automatically forward to voicemail or the number that you assigned in "(NCFW field) -
Night Call Forward" prompt.
*Please note: Make sure you create a mailbox in your Voicemail with the same extenstion.
* You can label the name in LD 95
Printing Routes
LD 21:
REQ: PRT
TYPE: RDB
CUST: 0
ROUT: (specify a specific route number or leave blank for all of them)
ACOD: (you can sort by access code or leave it blank)
Scroll through with "Enter" This is another long list you might want to try to capture it before you press "enter"
Listing Trunk Members Listing Trunk Members Prints out all the Programmed Trunks, their TN's, and what Routes they are associated with.
LD 21
REQ: LTM
CUST: 0
Route: (you can specify specific routes or leave it blank for all of them)
ACOD: (Blank or you can sort by access code)
Printing Customer Info LD 21
REQ: PRT
TYPE: CDB
CUST: 0
Then scroll through.. be careful this is a long list be sure to set your printer to on or your procomm to capture before scrolling through.
Listing Phone by Features LD 81
REQ: LST
CUST: 0
DATE: (you can sort by date)
Page:
DES: (you can sort by the Des description)
FEAT: (this is where you put the feature of the phones you want to print) i.e. if you wanted to find all analog lines or phones you would put in "DTN"
Finding the Issue and Release (software version) of your PBX Ld 22
REQ:"ISS" -This gives you the:
Version
Release
ISSUE
Backing Up Your System To back up the PBX make sure there is a Meridian Floppy in the Floppy drive. Then go to:
LD 43
"." type: "EDD"
Return through
\=======
Author: Rick Cruz
Send Changes or Feature request to
rick@pbxinfo.com =====
Quick Ref Guide to Loads Descriptions: LD 2 Setting time and date, reports, thresholds etc.
LD 10 Analogue phone settings.
LD 11 Digital phone settings.
LD 12 Attendant Console
LD 14 Trunks eg. Analog, Route members, auto terminations etc.
LD 15 Customer Data Block - crucial to have access for most changes eg. Common Equipment etc.
LD 16 Route Data Settings on routes - ability to change routes, assign IDC tables to a route, use ESN etc.
LD 17 Configuration : eg. Change or add D-channels ., configuer TTYs etc.
LD 18 Speed Dial Lists, Hotlines etc.
LD 20 Print routine - Phones, DNs, TNs etc.
LD 21 Print routine - Listing and Routes Info.
LD 22 Print routine - Configuration.
LD 23 Print routine - ACDs, NACD & CDN’s
LD 24 Creating and modifing DISA’s
LD 27 ISDN BRA settings.
LD 29 Memory management - determine the amount of memory used etc.
LD 30 Network / signalling diagnostics, eg. On trunk loops, from digital card to digital phone,
clock controllers(DTI2 or PRI2)
LD 31 Telephone attendant console diagnostics
LD 32 Network / Peripheral equipment diagnostics including Dgtl LC and FALC cards, analogue and
digital sets etc.
LD 34 Diagnostics on Digitone receivers, dial tone detectors.
Enabling and disabling the TDS loop (See LD 38 for CONF loop)
LD 35 Common Equipment Diagnostics, eg. Status of CPU and buses, status of memory etc.
LD 38 Enabling and disabling the CONF loop (See LD 34 for TDS loop)
LD 36/ Trunk diagnostics - stats on trunks, error thresholds etc.
41
LD 39 Status of Peripheral signalling, Clock Controller, clear minor alarms on active CPU etc.
LD 40/ Call Detail Recording (CDR) diagnostics.
42
LD 43 Equipment Datadump - downloading config for backup storage etc.
LD 44 Software audit.
LD 48 Link diagnostics - ISDN D-channel etc.,mail.
Activating and deactivating Voice Mail
Checking the status of Symposium and/or CCR
LD 49 Flexible code restrictions and Incoming Digit Conversion.
LD 50 Call Park settings
LD 56 Route Access Restriction , flexible tones - future possibly, cadences.
LD 57 Setting Flexible Feature Codes.
LD 58 Radio paging
LD 60 DTI and PRI link diagnostics. Enabling / disabling / status etc.
LD 73 Settings for DTIs and PRIs, timers, SICA tables etc.
LD 75 DTI / PRI maintenance.
LD 80 Call tracing for diagnostics.
LD 81 Listing phones with selected features.
LD 82 Print hunt patterns and Multiple Appearance groups.
LD 86 ESN, Digit manipulation, Route list data block, NARS / BARS etc.
LD 87 Co-ordinated dial plan.
LD 88 Authorisation codes, possible introduced with charge accounts.
LD 90 ESN, NARS / BARS, AC1 / AC2. (In relation to internal network CDP).
LD 92 Scheduled testing of TIEs / DIDs etc.
LD 93 Multi-tenant service.
LD 94 MFC for internal network applications.
LD 95 Call Party Name Display.
LD 96 D-Channel diagnostics. *V.important for internal network link0s.
LD 97 For Superloop functions
LD 143 Datadump to file for backup storage - future Option 11c Rls 22.
LD 135 Used for functions on the CPU’s (e.g. SCPU = swap CPU)
Used for functions on the CNI cards
LD 137 Used for functionality on the system disk drives. (e.g. Swap drives or synchronise drives)
*Thanks to alanscomms for this quick guide.