berthunter

first you have three gretting types: internal, external, and temp.. internal gretting is for all subscribers to that v.m. system, and if internal gretting is recorded then that is what you will get. external gretting is if i call you outside the system, i'll get you're external gretting. i tell people to only use the external gretting, but sometime, people will change there external gretting, and someone within the same system calls and goes to the internal gretting.
check to see if the customer has internal and external gretting marked as yes.
if so are they only changing one?