skippy440

I'm having problems with our BCM 3.6 at our office. It is a BCM with the redundant setup (that being a back up hard drive and power supply).

Last week, the Callpilot and IP applications ceased to function. We disconnected the main hard drive and connected the backup hard drive to get the BCM back on it's feet. All is well until I tried to replace the original hard drive in the system. I shutdown the BCM and setup the new 20Gb blank hard drive as master. Powering down the BCM and installing the blank hard drive I re-powered up the BCM.

Now according to the documents, the BCM should recognize the blank HD and copy the programming over to it. The BCM came up and allowed the telephones and lines to function, but not the CallPilot and IP applications. It also displayed a red status light. The 'Master' and 'Mirror' LED's were solid green, but the mirroring process would not start. In the programming, it is set up correctly to do this process, but the BCM will not come fully on line. Access to the programming is not fuctioning either.

I have had to disconnect the new HD off the BCM to get it to come up with all applications functioning. I would like to get the BCM to come up properly and mirror onto the new HD, but I'm at a loss at what I have missed or am I looking at a bad HD or RAID tray (which may have caused the problem in the first place).

Has anyone else experienced this problem before? What suggestions does anyone have on this problem.