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| Originally Posted by gogoGophers I'm sure the folks here can help, but your problem is not clear to me.
You say you moved x444 to a new location. Did you physically move the jumper wire ? Or did you use DN renumber ? Did you move the phone set itself from where x444 was to where it is now ? What does this "individual who has a phone already" have to do with the problem ? Does the term "Location B (referenced twice in your problem) refer to the same spot ? I think what you are asking is that the outside line be answered by one greeting and the internal extension by another. If this is right, I believe what you want is possible. Try posting back. It would be helpful to know exactly what kind of Norstar system you have and what kind of Voicemail/AA. |
I used the DN numbers. I did not move wires or the physical phone. I recycled an existing phone extention, i do not know if that is what is causing my probelm.
The individual is using her original phone. They have (1) personal phone number x-xxx-x333 and a voice mail box to go with it. I am tring to add another phone number x-xxx-x444 and a voice mail box.
x444 was original routed to another location. I have changed that by the options via the phone. When the x-xxx-x444 is dialed, it rings at the individual's phone, but accesses their personal Voice Mail. If the ext. 444 dialed it will access the voice mail box they created for that ext. and phone line.
I'm not sure what is taking place here. why when you dial the phone number it rings at her location, but if you dial the ext. it rings at the old location and enters the created voice mail box.