| Thankyou to everyone for the kind suggestions and I apologize to those who mis-interpreted my intentions.
As I stated clearly in my second post I was looking for a point in the right direction. I have no problem with reading the documentation and have had a great track record for figuring things out on my own. I will be getting walked through it by our vendor, and was just hoping to read up on it before that call so I had some prior knowledge and the support call would go much smoother. Being in a support roll myself, I know how frustrating it can be trying to help someone accomplish something when they have no idea. I just like to be prepared.
I was trained by the vendor for the system administration and the tech was kind enough to go above and beyond to show me things. Apparently he is not to threatened as one feels on this forum. Anyway I just wanted to do my duty in being prepared for him when he calls. Although I've received the block of DIDs from the provider, they won't be active until after November 8. So until then and when the tech calls, I'm just doing my homework.
Again thanks to all those with the kind suggestions and advice. |