mrmike

ACD corruption is usually caused by changing acd sets in the PBX without clearing the SPIDs first, disabling sets first, etc. Meridian Max used to have an acd " terminal" that would change sets, and it usually resulted in corruption as well. In SCCS ( either one) you cannot make any changes to any set acquired by SCCS. You MUST deaquire the set first, then disable it ( my suggestion), make your changes, it will automatically re-enable, then re-aquire the set in SCCS.

As afr as cost, SCCS is licensed on a per set basis and per package basis, depends if you are using sccs 100, 200, 350 etc. and it is then licensed on a set by set basis. Price could be 20K and up.

Hope it helps