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Old 07-11-2005, 10:51 AM   #1 (permalink)
CEWest
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I need a way of tracking wait time on our phone system. I just learned there is a way on Nortel phones to track ACW via an in queue button. This would allow to monitor how many calls are in the queue and the average hold time. I have a NOrtel 81C with Succession 3.0
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