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Old 01-10-2003, 03:19 PM   #5 (permalink)
freddog
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2004 IP Phone Questions
I guess some more info about your system would be helpful. How do calls come into your switch? Are we talking about an ACD environment where callers dial 800#s that come in on your trunks and are routed to an agent group based on DNIS? Do callers dial DID#'s to reach individuals at phone extensions? Or do callers dial 800#s that simply go to a receptionist or auto attendant who then transfers the caller to a particular extension?
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