| Student Gets 8 Years for SUV Arsons
I have a user that has an auto att set up with an option to 0 out to a hunt group to speak to an available body. If no one answers after 4 rings then it goes back to the ATT, before today it disconnected, but I changed it to where the call would go back to the ATT. Also when you dial a user by ext and get voicemail and 0 out you go to another hunt group and after 4 rings go to the original dialed ext voicemail. All of this makes sense because you would think it would work that away since you are zeroing out, BUT! the customer had the original installer make all of the hunt groups have an overflow dn for each hunt group. There are three hunt groups and they all are suppose to overflow to the main hunt group after four rings or the 180 time limit and when you zero out during the greeting you are suppose to go to the main hunt group then overflow to a 2nd main hunt group??????
I dont think this will work because the voicemail is handling the call, because of the zero out... I think I should have them set up a menu to each individual group ie sales etc and then still have the option to zero out.
Any ideas??? The user is wanting to make sure they get a live person before going to voice mail etc... |