| If I have a problem and need help, I want the person I'm receiving help from to speak English. And not just be able to order food and ask where the bathroom is (the extent of my Spanish and German) but to be able to communicate a point about the solution at hand.
I avoid certain places and people because they're unable to communicate with me. I've changed doctors because when I'm sick, I don't want the guy speaking broken English at 908 miles per hour in my ear. I changed mechanics because I don't want the guy who doesn't understand the difference between "radiator" and "carburetor" ('No, you have fuel injection' -- 'I know, but I'm leaking coolant from my radiator' -- 'No coolant - gasoline. Gasoline in carburetor. You no have carburetor') And I changed Dunkin' Donuts because they employees at the one closest to my home don't understand "four shots of espresso, little bit of half and half" I want everything to happen -- immediately.
If they could set up a call center in India where they payed the employees 12 cents a year, I wouldn't care - As long as they can do the job correctly. If they can tell me that the reason my Dell is on the fritz is because I have to do this that and the other, then that's fine. Just don't tell my my ear nose and throat is fuel injected and hand me a non-fat latte.
Arch |