| Automatic Call Distribution
Management commands and reports
553-2671-112
Report 1 = Agent Group Report
Report 2 = Queue Report ( on CDN)
Report 3 = Trunk Routes (RAN)
Report 4 = Agent Position Stats
Keep in mind now with Succession 3 ACD AGents are ISM licenses. Before ACDN's were licensed now they give you ACDN and you buy the Agents. |