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Thread: Pause between ACD calls?
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Old 01-04-2005, 02:49 PM   #3 (permalink)
John_In_Dakota
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Re: D channel issues#$%^&*
Quote:
Originally Posted by PP
ACD AGENTS ARE LIKE CAR SALESMEN, I WOULD STAND IN BACK OF THEM AND WATCH AND TIME. THEY MOST LIKELY DON'T KNOW WHAT 5 SEC. IS.
PP,
This is true.
I wonder what is the correct way to finish a call? Would the agent just let the caller hang up and let the phone goe on-hook so to speak, or should the agent be pushing the goodbye button?
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