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Old 01-04-2005, 01:54 PM   #2 (permalink)
PP
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PP is AN OLD ROLMEN WORKING ON NORTEL AND AVAYA

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ACD AGENTS ARE LIKE CAR SALESMEN, I WOULD STAND IN BACK OF THEM AND WATCH AND TIME. THEY MOST LIKELY DON'T KNOW WHAT 5 SEC. IS.
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