| I have a few agents that argue there is not a delay on there phone sets when they hang up from a call. They are saying that as soon as they hang up or hit “goodbye” there will be another call ready for them to take. This is only affecting a few agents. All the rest have at least a 5 second pause or delay before the next call. In Symposium I have Symposium Call Presentation set to 5, for a 5 second delay. Any ideas why there may not be a delay? |