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| Originally Posted by Chas2002 WOW...There are a lot of good ideas posted here. Keep them coming.
Are the basic ACD queues still in use 'a lot'?
I thought for sure with Symposium and all the CTI programs out there that basic ACD would be dead. I began a program with some files that Tammy sent me, but dropped it because I thought basic ACD and reporting was dead and I didn't see a lot of postings about reporting...
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I work for a broke California State government entity... I have lots of Opt11s with onesy twosy ACD queues and basic reporting.
The bottom line is that I'm not in the business of software support, I give the IS / IT geek a serial port and let them plug it into whatever they want, all I do it make sure that the information coming out of it is as close to what they want as I can get it. Most customers would like to see the report options on a queue by queue basis rather than at a system level, some customers want everything they can get and then some others want very little and get disguntled when they get an entire system of reports every hour because that's how it works. If I install any software on any customer PC in an effort to get them what they want I assume responsibility for the operation and integrity of that software which is not a risk I'm willing to take given the attitude of a lot of my customers.
If I had just one switch and one customer to deal with I probably would've figured out and rewritten the software code by now.
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| Originally Posted by Chas2002 To all of those who've posted thus far:
If you guys/gals give me a print out of how it works now and an example of how you would want it to work - I can probably create a program that does it....
I did some messing around today and HC's idea about 'Dial Back' is totally possible.
Slag's
"In LD 90 I would like it to print broken out NXXs / NPAs based on the 3 digit code, currently if I print NXX xxx and it happens to be broken out I have to print (or guess) the entire NXX database to actually see the break outs. DNs and TNs will print based upon short inputs so I think NXXx,NPAs and SPNs should too." - I could probably do this.. |
The way we currently do this is by restricting access to the ESN loads and creating a weekly searchable database of ESN data. (Automatic of course)
Ideally any software that does this should be able to do it quickly and unless Nortel starts allowing the break outs to be printed based on 3 digit input it will have to maintain a backend database that will have to be refreshed on a regular basis (ours does refreshes on weekends) without impacting normal operation. Consider this... I manage around 1200 NXXs per site in a network of around 80 sites, some sites break out NPAs giving around 500 or NPAs for those, if I have to print every NXX or NPA to look at a break out in the 900 range it's gonna take some time...
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| Originally Posted by Chas2002 "LD 81, I would like to see an enhancement that would break down the Count Sets to show the number of each type of set by loop and shelf along with the grand totals for the entire system."- I could probably do this..
Rach's
"Day, TOD, and Holiday Automation of Call Redirection and would like Nortel to streamline this feature." - I could probably do this...
Damo's
"Mine would be a search engine in Symposium's scripting" - I could probably do this..
Plus - I'll be launching MerAudit this Wednesday. Does anyone have an example of a LD 117 print out they can send me. Currently MerAudit is manual - I'd like to automate some portions.. |
You're in luck... a 117 inventory is comma and space delimited.. makes it easy. Check yer email!!!
And don't call any of my customers.
Quote:
| Originally Posted by Chas2002
I'd like to do a program that 'maps' the ESN programming, but ESN is not my strong point and I'm not totally sure how everything is related..
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I'd like to help... can you make it so it will work over a modem? It's been so long since I set foot in a switchroom I doubt I'd know where to plug in.
