| WOW...There are a lot of good ideas posted here. Keep them coming.
Are the basic ACD queues still in use 'a lot'?
I thought for sure with Symposium and all the CTI programs out there that basic ACD would be dead. I began a program with some files that Tammy sent me, but dropped it because I thought basic ACD and reporting was dead and I didn't see a lot of postings about reporting...
To all of those who've posted thus far:
If you guys/gals give me a print out of how it works now and an example of how you would want it to work - I can probably create a program that does it....
I did some messing around today and HC's idea about 'Dial Back' is totally possible.
Slag's
"In LD 90 I would like it to print broken out NXXs / NPAs based on the 3 digit code, currently if I print NXX xxx and it happens to be broken out I have to print (or guess) the entire NXX database to actually see the break outs. DNs and TNs will print based upon short inputs so I think NXXx,NPAs and SPNs should too." - I could probably do this..
"LD 81, I would like to see an enhancement that would break down the Count Sets to show the number of each type of set by loop and shelf along with the grand totals for the entire system."- I could probably do this..
Rach's
"Day, TOD, and Holiday Automation of Call Redirection and would like Nortel to streamline this feature." - I could probably do this...
Damo's
"Mine would be a search engine in Symposium's scripting" - I could probably do this..
Plus - I'll be launching MerAudit this Wednesday. Does anyone have an example of a LD 117 print out they can send me. Currently MerAudit is manual - I'd like to automate some portions..
I'd like to do a program that 'maps' the ESN programming, but ESN is not my strong point and I'm not totally sure how everything is related..
Chas2002 |