Thanks...it all seems to make sense. I'm glad to see that it looks like I had the right basic idea! But to get down to specifics, does any off-the-shelf key system or PBX support this? The reason I ask is that we actually tried this out at an alpha site with a very basic key system, and the technician said the system would not accept a TAPI request from our AA to transfer to the ACD queue...only to a specific extension. But that seems to be unacceptable if the extension is busy or an attendant is not logged in, unless the extension could automatically bounce the call back into the queue...
