PBX Info :: Your Free PBX, PABX and Telephone Information Resource - View Single Post - Supervisor, Bargein and talk to agent without customer hear?

10-19-2004, 02:41 AM

Yep this is possible,

First the Supervisor would need the CLS of SPV

You would need to program an observe key on the supervisors phone, and also a call agent key,

that should due the trick if memory serves me right..