| If I connect a music source to the trunk member TN's of a RAN route, will the music be broadcast?
the reason I ask is because, I want music to play for people waiting in queue on ACD's. In the ACD I set MURT to music route 66, and dialing the ACOD outputs music, but callers get ring-back tone until answered, I think it is because I have nothing for FRRT. Below is a print out of one of my ACD's.
Any help is appreciated,
TYPE ACD
CUST 0
ACDN 1477
MWC NO
DSAC NO
MAXP 35
SDNB NO
BSCW NO
ISAP YES
VSID 15
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW
FNCF
TIM9576 13:00 22/9/2004 CPU 1
NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 66
RTPC NO
HOML YES
RDNA NO
ACNT
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO |