| Re: Anyone going to be in Richardson the week of Dec 13?
I'm changing the Sup's phone from 3905's to 3904's. They want the speakerphone setup on their phones. I get all setup but I cannot get key 00 to stay logged in while the hand set is on-hook. Do they have to set the handle off hook? Also, I cannot monitor an agent with the phone on-hook.
Anyone have a way to set this up or any hints?
John |