| I should've said this before I guess. It is not a call center, about 300 TNs are regular offices which are open during normal hours. The other 950 or so are student dorm rooms which dont get busy till after classes. This mean I usually have about a 2 hour window which the usage patterns overlap. normally fron around 3 to 5, Like I said before so far I dont have any problems with blocked calls, yet. I know there must be some general rule of thumb that can be used to estimate the number of time slots to TN ration. |