| Welcome to the board....
If an acd call encounters a Ran that is in use - the caller will continue to hear ringing until that Ran becomes available.
If the Ran isn't working (out of service) the caller will continue to hear ringing and your switch will output err220.
So - it looks like you're getting more calls that the Ran trunks can handle. Do the callers eventually get to an agent??? Are all the trunks working???
As a general rule - you should keep FROA Recordings as short as possible.
Chas2002 |