colin

The Agent Observe feature isn't supported over networked switches. The agent and supervisor have to be on the same site. I am not aware of any remote control application that supports such a feature.
It sounds feasible that something like this could be supported in an VoIP based set-up. The agents can be on various sites but the WAN would give a common point to record/observe the agents. Again I am not aware of this type of VoIP application being currently on the market.