| TJ - Welcome to the site.
Once the call is presented to an agent it can't be scripted "Give Ran - Give Music, etc). Thus, your standard MOH will be heard when the agent places the caller on hold.
The only thing that might work (this is a stretch) is Customer Groups in your switch.
Cust 0 = English
Cust 1 = Spanish
etc.
Someone with some engineering knowledge may be able to assist..
Anyone? Bueller? Bueller?
Chas2002 |