| Hi,
I have an SL1 upgraded to Meridian 1 Option 61C Release 24 - using Octel Aria 3.0 for voicemail - (I am the tech support for both with only maintaining experience on the systems (learn as I go) - I do not know the in-depth programming very well)
I need to know if there is any way to accomplish the following:
I have an external client's 800# pointing to a MCR that rings on 3 users phones, that forwards to VM after 4 rings. Mgmt now wants to have this 800#/MCR forward to the client's main # during off-hours (5am-8am) and after 8am, the 800#/MCR not be forwarded-answered internally by our users. Mgmt wants to have any calls not answered by their staff during the 5a-8a timeframe to be routed to a voicemailbox that they can check - I do not know if this mailbox is to be set up on my end or theirs - I assume ours (they can always dial in and access the voicemail system).
I received some ideas on how to do this by configuring the voicemail server only (not the most reliable) but wanted to ask here if there was a way on the switch side. I do know we do not have a PRI installed (at least I don't believe we do) and I am mostly clueless on NARS/BARS so any ideas would be great!
Thanks-
Laura |