| We were receiving and sending faxes fine, then a client called and said the line is just ringing. I went down and there was no tone from the fax. I checked the connections and they were good. I brought down my analog test phone and hooked it up, no tone. I checked the port in the wall (which is behind a desk and no way for anyone to kick it accidentally) and found out that SBC used the existing line and spliced off 2 wires and put in a analog box off that wire set that said “modem” and then another one that said “phone”, got no tone from the modem box however the phone (2616) works fine. I hooked up the tone generator and was getting tone to my switch room, checked LD 32 and the port shows up as idle.
My next course of action is going to re-punch the wires and see if that helps the problem. But I was hoping that before I call out SBC and drop $200 if anyone had any other ideas I should try beforehand. I setup a forward on the downed line to another fax as a temp fix so I have some time to work with it.
Thanks
=JSak |